Question 1

What is your delivery time of your services?

Accepted Answer

-Photos will be delivered by the following morning no later then 9am. 
-Virtual twilight's will be delivered by 9 am the following morning
-Virtual Staging will be delivered within 24 hours of the appointment. 
-2D / 3D floor plans can take up to 24 hours after the appointment. 
-Zillow 3D tours can take up to 48 hours to generate with their 2d floor plans
- Video's take 3 days from your appointment to be delivered. (This includes weekend delivery)

Any additional editing requests after photos have been delivered may take up to an additional 24 hours to be delivered.

Question 2

How do I recieve all of the products that were ordered.

Accepted Answer

Everything is will be in your account. To access your account:
1. Go to https://view.onemediawi.com/login
2. Login to your account.
3. You will see all your sites if you scroll down on the main page or if you hit sits on the top menu. 
4. You will get a completion email as well with a link guiding you to the download center.

Question 3

How do I download all the photos, videos and other content?"

Question 4

How does your marketing kit work?

Question 5

How to access my account?

Question 6

Can you upload to MLS?

Accepted Answer

Yes we can! Follow this PDF Guide and it will walk you through how to give One Media access to upload on your behalf! 
* Please make sure One Media is the name you are using. 
* Even if you have given us access in the past, you must follow this for any listing we are uploading media to

* Listing must be entered into MLS no later then 8am the day after your appointment. We can not guarantee upload if it is not entered by this time.

Question 7

Terms and Conditions

Accepted Answer

One Media WI - Terms & Conditions

A. Licensing & Use of Rights
All media produced by One Media WI is licensed to the client for single-use, non-transferable, non-exclusive purposes. This license grants permission to use the media only for marketing the specific property for which it was created. Clients may not sell, transfer, sub-license, or allow third parties including contractors, builders, staggers, or vendors to use the media without prior written consent. Unauthorized use will result in additional licensing fees and/or legal action.

B. Scheduling, Arrival, and Cancellation Policies

Appointments may be scheduled via our online booking system or over the phone.
Scheduled appointment times are approximate. Your assigned media professional may arrive slightly earlier or later than the scheduled time. The duration of the appointment may vary and may not take the full scheduled time. The property must be fully photo-ready upon our arrival. Our team will not stage, clean, or wait for the home to be made ready.
- A maximum wait time of 15 minutes will be observed. If the property is not ready after 15 minutes, we reserve the right to reschedule the appointment and a $125 rescheduling fee will be applied.
- If the appointment is cancelled upon arrival, your 20% deposit becomes non-refundable and an additional $75 fee will be charged to your account. To help ensure properties are ready, please refer to our Prep Guide on our website:

Cancellation Policy:
To avoid a cancellation fee, clients must cancel or reschedule at least 24 hours before the appointment. Appointments cancelled with less than 24 hours' notice are subject to a $75 cancellation fee, at the discretion of One Media WI.

C. Payment Terms
A 20% deposit is due at booking. This deposit is non-refundable but will be credited to your One Media WI account if the appointment is rescheduled with proper notice. The remaining balance is due upon completion of the media, typically emailed the following morning. Late payments may delay future scheduling or media delivery. One Media WI reserves the right to hold delivery of media
until all outstanding balances are resolved. The client is responsible for all costs associated with collections on unpaid invoices, including attorney's fees and collection agency charges.

D. Media Delivery Time frames
- Photos: Delivered by 9:00 AM the next business day
- Videos: Delivered within 3 calendar days, including weekends
- Matterport 3D Tours & 2D Floorplans: Up to 24 hours post appointment. 
- Zillow 3D Tours & Floorplans: Up to 48 hours post appointment
- Virtual Services (e.g., virtual staging, twilight edits): Typically delivered by 9:00 AM next day, but can take up to 24 hours

E. Revisions & Edit Requests
- Photo revision requests may take up to 24 hours and are subject to additional fees depending on the scope.
- Video revisions may take up to 48 hours and are also subject to fees, especially for changes such as music swaps, clip reordering, or new edits.
- Revisions must be requested within 5 business days of delivery. Late revision requests may not be accommodated and could require a new booking.

F. Site Conditions, Weather & Safety Policy
Clients are expected to ensure properties are clean, staged, and fully ready for photography at the time of the appointment. Our team will not wait beyond 15 minutes or assist in preparing the property. We reserve the right to reschedule an appointment in the event of severe weather or acts of nature that may interfere with our ability to safely complete the media session, including but not limited to heavy rain, snow, or strong winds. No fees will apply in such cases, and deposits will remain credited to your account. If the property is deemed unsafe or hazardous for our team upon arrival (due to environmental risks, construction hazards, aggressive animals, or any unsafe condition), One Media WI reserves the right to cancel the appointment.
In such cases:
- The deposit may be refunded or credited depending on the circumstances, at our sole discretion.
- If the appointment is rescheduled after resolving the issue, standard rescheduling fees may apply.

G. MLS Uploading
One Media WI offers complimentary MLS uploading as a courtesy to our clients. To ensure we are able to upload your listing on your behalf:
- You must follow the MLS access setup instructions provided in our FAQ section here: https://www.onemediawi.com/faq
- You are required to assign One Media WI to the correct listing in your MLS account.
- This assignment must be completed no later than 8:00 AM the morning following your appointment. If these steps are not followed in time, we cannot guarantee your media will be uploaded to the MLS, and One Media WI will not be held responsible for delays or missed listing deadlines. Please note that this is a free service offered as part of our commitment to delivering exceptional client care, and not a guaranteed component of your media package.

H. Property Representation & Accuracy Disclaimer
At One Media WI, we believe in enhancing the presentation of a property without altering its true condition or layout.
Standard Enhancements:
- Fireplace flames and TV masks are digitally added to provide a cleaner and more welcoming appearance.
- Blue skies are added to all exterior images to ensure consistent presentation across listings.
These enhancements are cosmetic only and do not alter the actual condition or features of the home.
Misrepresentation Policy:
We do not digitally alter or remove permanent fixtures, damage, or other property characteristics in a way that could misrepresent the property. This includes:
- Removing power lines, water damage, stains, cracks, etc.
- Altering room sizes or layouts
- Adding fixtures or features not physically present
Requests to digitally alter images in a misleading or deceptive manner will be declined in compliance with industry standards and ethical marketing practices.

3D Tours & Floorplans Disclaimer:
Measurements provided in Matterport 3D tours and 2D floorplans are approximate and are intended for general reference only.
- One Media WI does not guarantee the accuracy of these dimensions, and they should not be relied upon for legal, architectural, or construction purposes.
- Clients are advised to confirm all dimensions independently if accuracy is critical.
I. Client Responsibilities & On-Site Conduct
To ensure a smooth and successful appointment:
- Clients (or their representative) must ensure the property is accessible at the scheduled time.
- All pets must be secured, and any alarms should be deactivated.
- Our media professionals are not responsible for moving furniture, personal belongings, or staging items.

J. Copyright & Portfolio Use
One Media WI retains the copyright to all media created. By hiring us, you grant One Media WI the right to:
- Display photos and videos in our portfolio (website, social media, advertising, etc.).
- Use non-identifying information for promotional purposes.
If you would like to opt out of portfolio usage, please submit a request in writing prior to your appointment.

K. Drone Usage Disclosure
Drone services are subject to FAA regulations, airspace restrictions, and weather conditions.
- We reserve the right to cancel or postpone drone flights if conditions are unsafe or restricted by law.
- If drone services are cancelled due to regulation or weather, the fee will be refunded or credited.
L. Service Scope Disclaimer
One Media WI is not responsible for:
- How the media is used in marketing efforts
- How long a property sits on the market
- Any misinterpretations of the property by potential buyers
Our services are strictly for marketing purposes, and all content is intended to represent the property accurately at the time of the shoot.

Frequently asked questions

What is your delivery time of your services?

How do I recieve all of the products that were ordered.

How do I download all the photos, videos and other content?"

How does your marketing kit work?

How to access my account?

Can you upload to MLS?

Terms and Conditions